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If you opted to not take notes, consider writing down what you remember from your conversation with tech support. You still have options.įirst, review any notes that you took during your call.
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If you hang up the phone after a Microsoft tech support call and feel like you didn't accomplish what you needed to, don't fret. What Can I Do If I Am Unhappy With My Call to Microsoft Tech Support? In situations where a customer appears to be truly confused about the operation of a product or service, Microsoft tech support may have to instruct a caller to receive personal instruction at a retailer. Some issues may require the physical return of equipment, something that can be arranged over the phone, but it will require the customer to take action either through shipping a machine to the company or bringing it to a retailer or repair center. What Can't Be Resolved by Phone With Microsoft Tech Support?
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Microsoft customer service can also help with issues regarding the purchase of products and services, including subscriptions to the company's software products. In addition, tech support can run diagnostics on systems and software and let consumers know whether they are going to have to return an item or send to an authorized repair center. Microsoft tech support can assist with most consumer issues, including answering questions about setting up products and services, updating products and services and operating them correctly. What Kind of Issues Can Microsoft Tech Support Resolve? Third-party consumer advocates have reported that even their efforts have failed when trying to deal with a serious breach of customer service etiquette on the part of Microsoft tech support. Some customers report that their cases are simply ignored by Microsoft, which can be incredibly frustrating. Where they sometimes fall down on the job is dealing with problems with subscriptions, billing and appropriate responses to complex customer problems. In many cases, it appears as though tech support representatives are pretty good at resolving technical problems and issues. There appears to be a range of opinions on the efficacy of Microsoft tech support. How Do People Feel About Their Calls to Microsoft Tech Support? These notes can be helpful if you need to escalate your case. You should also have pen and paper available so that you can take notes during your call.
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This information could include your order number or the serial number for your product.
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When requesting a callback from Microsoft, be sure that you have information about your product or service handy. From there, you'll be given some self-help suggestions and the offer of getting in touch with Microsoft via a telephone callback or live chat. Once on the "Contact Us" page, you will be presented with a menu of products and services.Ĭlick on the icon that represents your product or service category and you'll be offered a dialog box and asked to type in your problem or question. Microsoft prefers it when customers begin their support requests through the Microsoft website.